What to do if you are not satisfied with a decision or your treatment

Who to contact if you are dissatisfied with a decision or your treatment? What to do if you find cause for complaint in the activities of an authority? You have access to a number of legal remedies. 

The Office of the Ombudsman for Children has compiled sources of assistance on this page. 

The Ombudsman for Children does not have the authority to resolve issues related to individual children or families, and the Ombudsman for Children cannot comment on such issues.

Help and advice for seeking redress

  • The Social Ombudsman or Patient Ombudsman will help you with submitting an objection or filing a complaint if necessary. They also provide guidance in questions concerning the rights and status of patients and social welfare clients.  
  • For legal matters, you can also get help from a public legal aid attorney.

More detailed information on different ways to advance your matter is available below.

Legal remedies

You have access to the following legal remedies: 

  • In the first instance, attempt to resolve the matter directly with the other party. You can contact the employee or their manager, or submit an objection to the unit. 
  • You can submit an objection about the activities on your own behalf or on behalf of another.
  • You can apply for the decision to be changed, that is, lodge an appeal or request for an administrative review.
  • You can also complain about the activities of an authority to the Regional State Administrative Agency, Parliamentary Ombudsman or the Chancellor of Justice.
  • If you suspect discrimination, you can contact the Non-Discrimination Ombudsman or Ombudsman for Equality, who have the power to deal with cases of discrimination.

The Ombudsman for Children does not have the authority to resolve issues related to individual children or families, and the Ombudsman for Children cannot comment on such issues.